PORTFOLIO

 Enhance users’ experience by making it easier to navigate documentation and using real-time chatbot functionality integrated with Flare-based documentation.

 The User Guide walkthrough's original purpose was to explain all features of each module. However, we discovered that experienced users were getting lost in the flow. 

Here is how we preserved the content and moved it around! 

When is the right moment to involve a UX Writer in an Agile software development process? What are the steps of the UX/UI writing process?  How does a UX Writer work?

Are your customers reading your Release Notes? User engagement with this artifact is relevant. Otherwise, customers will constantly reach out to the Support Team to get information that should be self-served.

The Brazilian Association of Human Resources - ABRH - Section SC, has the mission to foster an innovative and collaborative community, which connects different actors of the scenario of labor relations, with the objective of disseminating the best practices in people management.

The Brazilian Congress of Knowledge Management considered the largest event in Latin America on the subject, where participants have access to the best cases of KM, scientific papers, and panel discussions.

The value of providing clear UI microcopy referred to very specialized HR processes, terminology, and jargon.

 The meta-outcomes were the alignment generated within the organization and the new trust gained with our colleagues as a consequence of using a  “soft power” approach.  

The STC advances technical communication as the discipline of transforming complex information into usable content for product, processes, and services.

The company remains among the best companies to work for in Brazil. The GPTW Global Award is among the most important in the world of work. The recognition highlights the good practices of Brazilian companies in Brazil.

 In 2018, Senior Sistemas's Documentation Portal achieved 12,000,000+ page views. 200,000+ different users per month.

65% returning users. 

35% new users. We received 36,000+ feedbacks. 

Analysis of the impacts on the Agricultural Sector with the adoption of the Dollar as the official currency. Results from the Workshop organized by the World Bank SICA/MAG Project.