UX/UI Design Democratizing Decision-Making

 Our strategy relied upon distributing the power to make decisions in design work, empower others to contribute ideation, adopt a process that can be enacted by non-designers, and ultimately align internal stakeholders to champion decisions taken towards the prioritization of product feature development.

   Upon workshop  implementation, we came to notice the power of distributed, remote collaboration—how the artifacts that we  work within have agency to shape our perception of one another, affecting the socio-organizational power  relationships regardless of company roles.  

 The starting point was a list of concerns provided by the stakeholders; and in preparation for the maintenance enhancements, we conducted a series of interviews with representatives from Customer Success and  Development.  Alongside the analysis of other systems processes (flow diagrams), we elucidated the patterns,  challenges, and strategies users took to navigate the module, as well as the differences in the approach, steps,  ownership and interactions of other products. 

The shift towards the understanding of Design as an organizational system promoted inherently soft power, mediated by the use of remote moderated workshops that are elective in participation and turn voices equal.  

We conclude that the lack of in-person presence has created equality in screen presence when we combined  an inclusive practice with the processes of coming to know ourselves as digitally-mediated representations.